Frequently Asked Questions

At Williams Lake Physiotherapy, we specialize in diagnosing and treating a wide range of musculoskeletal conditions. Our experienced team is dedicated to helping you alleviate pain and restore function through personalized treatment plans. Whether you're dealing with chronic conditions, sports injuries, or specific joint and muscle issues, we offer comprehensive services to address your needs.

 

We treat conditions including:
  • Chronic conditions
  • Sport injuries
  • Wrist and hand conditions
  • Shoulder conditions
  • Elbow conditions
  • Spinal conditions
  • Neck conditions
  • Hip conditions
  • Knee conditions
  • Ankle/foot conditions
Our approach includes manual therapy, therapeutic exercises, and education, ensuring a well-rounded treatment plan tailored to your recovery.
Do I need approval from ICBC for treatment after a motor vehicle accident (MVA)?

 

Yes, clients seeking physiotherapy after an MVA need a valid ICBC claim number and pre-approval from an ICBC adjuster to receive treatment. Without approval, treatment will be subject to our private rates.
How Does The Process Work?
Clients with a valid WorkSafe BC claim number and BC care card are not required to pay any user fees. If your claim is pending, under appeal, or on hold, or if you don’t have a valid claim number, treatment will be subject to our regular private rates.
For your first appointment, please arrive at least 10 minutes early to complete any missing information at the reception or fill out the Patient Consent Form (if not already done online).

 

If you have any relevant documents such as MRI, X-rays, or surgery reports, please bring them with you. Additionally, if you haven't already provided it, please bring your Personal Health Number (PHN).

 

This will help us ensure a smooth and efficient start to your treatment.
How should I prepare?

 

For your pre-employment test, please be prepared with the following:
  • Ready for the drug test: You will need to provide a urine sample for the drug test, so please ensure you are ready to do so.
  • Comfortable clothing: Wear attire that allows for full range of motion (ROM), as physical and functional tests will be performed.
  • Valid ID: Please bring a valid government-issued ID with you to the appointment for identification purposes.
  • Arrive early: Please arrive at least 15 minutes prior to your appointment to complete any administrative paperwork.
We want to ensure the process goes smoothly, so come prepared to complete all required assessments efficiently.
What Are My Options?

 

We do not offer direct billing. Payment is due at the time of treatment, and you will receive a receipt via email or printed, which you can submit to your insurance provider for reimbursement.
Physotherapy Rates 
Standard Rates
  • 30-minute Initial Visit: $105
  • 30-minute Subsequent Visits: $90
  • 45-minute Initial Visit: $210
  • 1-hour Initial Visit: $160
  • 1-hour Subsequent Visits: $180
Senior Rates
  • 30-minute Initial Visit: $85
  • 30-minute Subsequent Visits: $80
  • 1-hour Initial Visit: $170
  • 1-hour Subsequent Visits: $160

MSP Coverage

  • For patients who qualify, MSP Supplementary Benefits contribute $23 per visit; standard clinic rates apply.
Additional Services
  • Dynamic Taping: $10
  • Dry Needling: $15

Kinesilogy Rates

  • 1-hour Private Kinesilogy: $95
  • 30-minute Private Kinesilogy: $50
The type of appointment depends on the nature and complexity of your condition. Our standard appointments include:
  • Initial and Subsequent Assessments: Typically 30-minute sessions where we evaluate and treat your specific issue. If you have multiple concerns or a complex condition, such as back problems, a 1-hour appointment may be required for a more thorough assessment and treatment plan.
  • Kinesiology Appointments: 30-minute sessions that take place in our gym and focus on rehabilitation exercises to aid recovery and improve physical function.
When booking your first appointment, our team will help determine the appropriate duration based on your needs and condition, so you don’t need to worry about selecting the right time.
For your physiotherapy session, wear comfortable clothing that allows easy movement. For leg injuries, shorts are often required, and for shoulder or back injuries, we may provide a gown. We have shorts available, but you’re welcome to bring your own if preferred. For Kinesiology sessions, wear comfortable athletic wear that allows for a full range of motion.
What is The Difference?
Physiotherapists diagnose and treat injuries and conditions with hands-on therapy and exercises to manage pain and improve mobility. Kinesiologists focus on body movement, creating exercise programs to prevent injury and support rehabilitation.
What is The Difference?
At Williams Lake Physiotherapy, we specialize in dry needling, a modern, evidence-based technique designed to treat musculoskeletal pain and dysfunction. While both dry needling and acupuncture use thin needles, their approach and goals are different.
Acupuncture is rooted in traditional Chinese medicine and works by stimulating specific points along energy pathways, or meridians, to balance the body's Qi (energy). It’s often used to address a broad range of conditions, including pain, stress, and more.
In contrast, dry needling focuses directly on the source of pain — typically trigger points or tight muscle bands — to release muscle tension, improve circulation, and alleviate pain. It’s a targeted approach, ideal for treating localized muscle pain, improving range of motion, and addressing issues like muscle strains, headaches, and chronic pain.
Dry needling is a more direct and focused treatment for muscle-related issues, offering faster relief thanks to its precision. Backed by scientific research, it is a proven, effective treatment used by physiotherapists to help patients recover and return to their activities with improved functionality.
What is The Difference?

 

At Williams Lake Physiotherapy, we specialize in Dynamic Taping. While both Dynamic Tape and Kinesiology Tape offer support and aid in injury recovery, they differ in their function and effectiveness.

 

Kinesiology Tape primarily provides proprioceptive feedback and light support, helping to improve muscle function and reduce discomfort. However, Dynamic Tape stands out for its superior elasticity and strong recoil, offering enhanced biomechanical support and significant load reduction.

 

Unlike Kinesiology Tape, which mainly offers minor support, Dynamic Tape is designed to absorb and release energy, assisting with movement control and significantly reducing strain on injured tissues. This makes Dynamic Tape a more robust and effective treatment for complex movement patterns and musculoskeletal injuries, providing stronger support during rehabilitation and athletic recovery.

Contact us

19N 1 Ave N Suite 301, Williams Lake, V2G 4T6, British Columbia

Please call us or submit a request online to make your booking.

Opening hours: Monday to Thursday 8am to 5pm; Friday 8am to 3pm

Call Us At: 1-250-398-6771

Email Us at: reception@williamslakephysio.ca

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